24 July 2009

I received these instructions for navigating our local government’s website after inquiring about making exterior changes to our home, which resides in a historic preservation district. This much instruction shouldn’t ever be necessary to get a person to a particular page on your website. In this case, a simple link to the appropriate page would’ve worked just fine. I’m not sure if they were trying to address my ‘ignorance’ or reveal their stupidity. Ironically, their website has a Best Of The Web badge for the years 2006, 2007, and 2008.